Privacy policy

Privacy Policy

This Privacy Policy describes how Twelve28 Wellness (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from our website.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us using the details below:

Twelve28 Wellness
23440 Civic Center Way, Suite 100
Malibu, CA 90265
United States

📧 Email: twelve28wellness@gmail.com
📞 Phone: 323-533-2624

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

In this Privacy Policy, “Personal Information” means information about an identifiable individual.

Device Information

Purpose of collection:
To load the Site accurately for you and to perform analytics on Site usage to improve performance and user experience.

Source of collection:
Automatically collected when you access the Site using cookies, log files, web beacons, tags, or pixels.

Disclosure for a business purpose:
Shared with Shopify and analytics providers.

Personal Information collected:
Web browser type, IP address, time zone, cookie information, pages or products viewed, search terms, and interactions with the Site.

Order Information

Purpose of collection:
To fulfill orders, process payments, arrange shipping, provide invoices and order confirmations, communicate with you, screen orders for fraud, and provide marketing communications (when permitted).

Source of collection:
Collected directly from you.

Disclosure for a business purpose:
Shared with Shopify, payment gateways, shipping providers, and fulfillment services.

Personal Information collected:
Name, billing address, shipping address, payment details, email address, and phone number.

Customer Support Information

Purpose of collection:
To provide customer service and respond to inquiries.

Source of collection:
Collected directly from you.

Disclosure for a business purpose:
Shared with service providers used to support customer communications.

Personal Information collected:
Name, email address, phone number, order details, and message content.

Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you believe a minor has provided us with Personal Information, please contact us to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us operate our business and fulfill our obligations to you. For example:

  • We use Shopify to power our online store. Learn more about how Shopify uses your Personal Information:
    https://www.shopify.com/legal/privacy

  • We may share your information to comply with laws, regulations, subpoenas, or lawful requests, or to protect our legal rights.

Behavioural Advertising

We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

Examples include:

  • Using analytics tools (such as Google Analytics) to understand how customers use the Site.

  • Sharing limited information with advertising partners to display relevant ads.

You can opt out of targeted advertising using the following links:

You can also opt out via the Digital Advertising Alliance:
https://optout.aboutads.info/

Using Personal Information

We use your Personal Information to:

  • Provide and operate our services

  • Process payments and fulfill orders

  • Communicate with you

  • Improve our website and offerings

  • Send marketing communications (where permitted)

Retention

When you place an order through the Site, we retain your Personal Information for our records unless and until you ask us to delete it.

Automatic Decision-Making

We do not engage in fully automated decision-making that has a legal or significant effect on you.

Shopify may use limited automated decision-making to prevent fraud, such as temporary IP or payment method blocks.

Your Rights

California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

  • Access the Personal Information we hold about you

  • Request correction or deletion of your Personal Information

To exercise these rights, please contact us using the information above.

GDPR (EEA Residents)

If you are a resident of the European Economic Area (EEA), you have the right to:

  • Access your Personal Information

  • Request correction, portability, or deletion of your data

Your information may be processed outside Europe, including in the United States and Canada.

Cookies

We use cookies to improve your browsing experience, remember preferences, enable checkout functionality, and analyze site traffic. Cookies may be session-based or persistent.

You can control cookie settings through your browser. Blocking cookies may affect website functionality.

For more information, visit:
https://www.allaboutcookies.org

Do Not Track

We do not alter our data collection practices in response to “Do Not Track” signals, as there is no consistent industry standard.

Changes

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Complaints

If you have concerns about how we handle your Personal Information, please contact us. If unresolved, you may lodge a complaint with your local data protection authority.

Last updated: February 2026